What is Order Tracking?

Order tracking feature enables you and your customers to track their packages in real-time, providing them with peace of mind and a positive shopping experience.

With order tracking, both you and your customers can stay informed about the status and location of packages during shipping.

This can help build trust and increase customer satisfaction, leading to repeat business and positive word-of-mouth advertising.

So, make sure to provide a simple and** user-friendly tracking page **on your website to keep your customers informed and happy.

By enabling order tracking on your website, your customers can easily monitor the progress of their packages and receive real-time updates on delivery times and potential delays.

How to set an Order tracking page on your website?

To implement order tracking, you can simply enable the tracking page on your website by following the below steps -

Step:1 **- Log in to your Shopify account and go to the **dashboard.

Step:2 - Click on "Order tracking" in the dashboard.

Step:3 **- Select **"Tracking page".

Step:4 **- Click on **"Enable now", then click on "I have enabled" and then Click on "Copy link"

Step:5 **- On the left panel, click on **"Online store".

Step:6 **- Click on ** "Navigation".

Step:7 - Under the "Title" **column, select **"Main menu".

Step:8 - Click on "Add menu item" to open the popup menu on the right side.

Step:9 - Type a name for the menu item in the name box.

Step:10 - Paste the link you copied in step 4 into the link box.

Step:11 - Click **"Add" **to save the menu item.

Step:12 - Click "Save" to save the menu.

Step:13 - Your tracking page will now be accessible from the main menu by clicking on "Tracking page".

Your customers can enter their order number or tracking ID to access their package's status.

Updated on: 17/07/2024