Articles on: Proveway

Order tracking Subfeatures

Key Components of "Order Tracking"

As a store owner, managing shipments and providing a great customer experience is vital for your business's success.

The Order Tracking feature inside Uptrack can help you achieve these goals with the following four sub-features, So let's take a deeper look at each.

Summary ** - Here you can see charts that show the status of your orders, such as **delivered or undelivered. You can also view a graph of your weekly shipments. This helps you manage your shipments and improve your customer experience.

Shipments - Here you can see all the details of your shipments, including tracking numbers, carrier information, and delivery status. You can also sync your past order by clicking on the button “Sync past orders now”

Tracking page - Here you can Customise your tracking page and form.

Customise tracking - Store owners can customise the tracking page's design, including the colour scheme and branding, to match their store's theme.

**Customise form: **Allows store owners to customise the tracking form's fields that customers fill in to track their orders.

** Settings: **You can manage all the settings related to your order tracking feature inside this.

Follow the below steps to open settings for Order tracking -

Step 1: **Navigate to the **"Order tracking" section on your account dashboard at the top right section.

**Step 2: **You will come inside the order tracking settings. Where you can see 3 setting options.

General: Inside this you can -

Turn on/off Dropshipping Mode.

You can also cancel your current shipment plan.

Common Couriers: **Here you can add and manage common couriers that are used to ship your customers orders.Follow the below steps to do so - **

Click on the “Common carriers”

Click on the “the box so the list of carriers” will appear.

Select your carriers, and click on the “Save couriers” button.

Email notifications: This section allows store owners to customise and manage email notifications that are sent to customers regarding the status of their orders.

To set up the sender name and email address, click on the edit button.

You can set the notifications under the “After In Transit” section and you can also edit the template by clicking on the edit template button for each notification separately.

Below are the email notifications along with the edit template option which you can toggle on or off as per your choice -

Info Received - This email will inform your customer once their shipment status changes to "Info Received".

**In Transit - **This email will inform your customer once their shipment status changes to "In Transit".

**Info Received - **This email will inform your customer once their shipment status changes to "Info Received".

Pickup -This email will inform your customer once their shipment status changes to "Pickup".

Out for Delivery - This email will inform your customer once their shipment status changes to "Out for Delivery".

**Delivered - **This email will inform your customer once their shipment status changes to "Delivered".

Undelivered - This email will inform your customer once their shipment status changes to "Undelivered".

Exception – This email will inform your customer once their shipment status changes to "Exception".

Click on the "edit template" button for the specific shipment status you want to modify.

This will open a window where you can make changes to the email template.

Preview the changes you have made to the email template.

Once you are satisfied with the changes, use the "send test email" option to check how the template will appear to your customers.

Make any necessary adjustments based on the test email preview.

I hope this helps you understand the settings of "Order Tracking" feature better.

Updated on: 17/07/2024

Was this article helpful?

Thank you!